We accept all major credit and debits cards as well as Apple Pay, GPay, Shop Pay, Gift Card and (upon request) Bank Transfer.

Yes, you can join our JT Rewards program to earn points on every purchase, unlock exclusive member tiers like Samurai and Shogun, and redeem your points for discounts on future orders.

Unfortunately it is not possible to cancel, add or change anything in your order, including changing payment methods or shipping information of any kind. This is because we reserve your items and start processing your order shortly after you place it.

However, if you have made a mistake or accidentally placed a duplicate order there is a 1-hour window where you can request to cancel your order. If the order has already been shipped or 60-minutes have passed, you'll need to follow our returns process.

If your package has not yet left our warehouse, please contact us immediately and we will make the necessary changes to your order. However, please note that we cannot make any changes after one hour of placing the order.

If you are not satisfied with your purchase, you can return your item(s) with some conditions and exceptions. Please see our returns policy for more details.

When goods are imported into a different country, there may be extra charges called customs and import duties that apply. We have no control over these charges, and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. For more information, please check with your country’s customs office to determine what these additional costs might be.

Please note that if a customs duty is payable to your territory, you'll be responsible for paying it to the authorities. If customs clearance procedures are required, it can cause delays beyond the original delivery estimates.

If you choose to refuse the customs fee and the parcel is returned to our warehouse in Japan, please note the following:

• Refund Deductions: The original shipping fee, along with any return costs incurred by the courier, will be deducted from your final refund.
• Non-Refundable Items: If the package is abandoned by the courier or destroyed by customs due to non-payment of fees, we may be unable to offer a refund.

To avoid unexpected costs, please ensure you are familiar with your country's import regulations before completing your purchase.

Once your order has been fulfilled and shipped, you will receive a shipping confirmation email with your order details. This email will include a tracking number and a link to our tracking page.

Click on the tracking number link or enter your order details into our tracking page to check the real-time progress of your shipment. You can also register on the tracking page to receive shipping updates via email.

For a complete list of countries we currently ship check our shipping information page. We are constantly adding new locations to our list of shipping destinations. If your country is not currently included in our list, please check back again in the near future.

We offer 3 shipping methods – standard, express saver, and express priority. We try to ship all of our orders as quickly as possible, but given the large volume of orders, there are periods when shipping times may take longer than normal. If you are looking to receive your order in a hurry, we recommend choosing an express shipping option.

Shipping costs are calculated automatically at the checkout page when both the destination and shipping method are selected. For most of the countries we offer free shipping above a certain amount. If this threshold is not reached we charge a small flat rate shipping fee, so the more you buy the less you pay.

Yes, we offer free shipping to many countries once a minimum spend threshold is met. To see the specific free shipping requirements for your location, please check the shipping and delivery page or the shipping calculator in your cart.

Please note that this threshold applies to the order subtotal—the total cost of your items excluding shipping costs and after any discounts or loyalty points have been applied.

If you are to receive any email from the courier company, please reach out to us as soon as possible and we would be happy to take care of any additional paperwork or concerns.

In the unlikely event that any of your items arrived damaged, we will be required to file a Damage Claim with the courier that delivered your order. To ensure that this process goes smoothly, we ask that you contact us as soon as possible.

Please include your order number, a detailed description of the damage incurred for each item, and attach as many photographs as possible of the affected products including:

1. Exterior damage to the box/packaging from different angles

2. Any interior packaging or bubble wrap

3. The product(s) that were damaged

To expedite the resolution time, we also recommend informing the courier's customer service via phone. For more information, please do not hesitate to reach out to us.